POLICIES

POLICIES  

● CANCELLATIONS 

NO ORDER CANCELLATIONS, NO ORDER CHANGES, NO PRICE ADJUSTMENTS! 

After your order has been placed it is no longer able to be canceled or modified. 

● RETURN & EXCHANGE POLICY 

ALL items are FINAL SALE! RETURNS for Defective Merchandise ONLY: If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 business days, you will no longer qualify for a return. You must send a photo to support@way31.com of the damage/defect item along with all the details of your order invoice. 

● SHIPPING POLICY Effective April 11, 2024

All orders are shipped via USPS, FEDEX or UPS and should arrive within 7 business days. Please don't select express shipping for Restocks or Pre Order items. Pre order items will ship on or before date listed. The Pre Order Date May change due to high volume. If you have additional items listed on a pre order, we will not ship separately, the entire order will ship together. Please note: On occasion, it may take slightly longer for your package to arrive. This is typically due to routing errors or congestion during the holiday season. Way31 Boutique is NOT responsible for lost or stolen items. Rush delivery (1-2 days) transit time is guaranteed. If your Rush delivery does not arrive on time please let us know and we will gladly refund your shipping cost. We provide a tracking number so you can check your package along the way! We will send you an email with the tracking number the same day your package is shipped. We ship anywhere in the U.S (including Hawaii, Alaska, and Puerto Rico) and selected countries. We also ship to P.O boxes, military addresses (APO). 

● PRIVACY POLICY What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: -To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) -To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) -To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. -To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Children's Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our site, you consent to our websites privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page.